International Shipping

Q1. How does overseas order works?

Q2. How long will it take for my bike to arrive?

Shipping duration varies depending on the destination country. Standard sea freight typically takes 4–6 weeks, but if you need your bike sooner, we can arrange air freight (additional fee), which usually arrives within approximately 2 weeks.

We work closely with our shipping partners to ensure your order is delivered safely and on time, and we’ll keep you updated throughout the journey.

(requires additional cost)

Q3. How do i assemble my bike?

Setting up your bike is easy with AEZOOM. We provide comprehensive manuals and video tutorials, and for extra support, we offer 1-to-1 video call guidance. Our team will make sure your bike is assembled correctly and ready to ride, and we’re available for any questions even after delivery.

* TAKACHIA TIIME SERIES bikes are 99% pre-assembled.

Q4. How do I handle returns or warranty claims?

We provide full support for returns, exchanges, and warranty claims. Our team is here to guide you through the process step by step, ensuring it’s as smooth as possible.

For full details, you can also refer to our policy pages, which explain coverage and procedures.

Q5. How can I be assured?

HASSLE-FREE CUSTOMS & TAXES
No paperwork or extra fees
— our experienced shipper handles everything for you.

SECURE PACKAGING & INSPECTION
Each bike is carefully packed and thoroughly inspected before shipping.

PERSONAL TRACKING & UPDATES
Stay informed with accurate updates every step of the way.

1-TO-1 SUPPORT
We guide you through assembly and provide dedicated ongoing support, including warranty claims.

Listen to some of our customers

Robert Weir from the UK,

recently ordered a TAKACHIA bike and is very happy with his purchase. He was pleasantly surprised that there were no additional delivery costs, and the bike arrived safely with secure packaging.

Tanarat Leelaphatan from Thailand,

ordered a TAKACHIA bike for his wife to use during their trip to Japan. He mentioned that his wife is very happy with the bike, which functions well, especially for female riders. They had a fun and enjoyable ride in Japan!

Taiki Saito from France,

mentioned that he received the TAKACHIA bike in perfect condition. He bought it for his daily routine as well as for travel and was so satisfied that he wrote us a very detailed review.

Ted from the US,

mentioned that he received the bike in perfect condition and was happy that we customized it according to his request. Another happy customer!

Here, you can find answer to some of the most frequently asked questions regarding international orders.